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EXTENDED HOLIDAY RETURN POLICY:
During the busy Holiday Season we are doing are best to provide you stress free shopping! Our normal, 30 day return policy has been extended for all holiday purchases made between, December 1, 2011 through December 23, 2011. If you are not happy with your gift purchase made during this time, simply return it by January 31, 2012 by following our Return Policy on your packing slip. This does not include sale and clearance items.
NO RISK RETURNS
Doesn't fit? Color clash? Just not quite what you thought it would be? Not a problem!
At www.TheTannery.com, we want you to be happy with your purchases. Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Online Exchanges and returns are accepted by mail within 30 business days of receipt of purchase. Merchandise returned after 30 business days will be refunded in the form of an online credit for your future purchases.
Items designated as ON SALE are not returnable. Return policy described here only applies to online purchases.
PLEASE NOTE: We do not refund shipping and handling charges. Please contact us if you have any questions. The Tannery offers a simple way to return and exchange merchandise:
RETURN BY MAIL
Only items purchased on www.TheTannery.com, our online store, may be returned by mail. Just enclose the merchandise with your original receipt and send it to the address below. All returns and exchanges should be shipped to:
The Tannery Online
Att: Return & Exchange
39 Brattle Street
Cambridge MA 02138
THINGS TO KEEP IN MIND...
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For all credit card refunds, please note that all credits will be placed on the credit card used for the original purchase. |
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Please allow 7 to 15 days from the day you return your package for your account to be credited. |
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Allow 1-2 billing cycles for the credit to appear on your Statement. |
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If the original payment was a check, money order, merchandise certificate or gift certificate, you will receive a refund check in the mail. |
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